Here at TGG, we want your shopping experience to be the best it can be; however, we realize a small percentage of our customers may occasionally wish to return merchandise for a refund. The following explains our refund and return polices for the various merchandise we carry:
If you would like to return any factory-sealed merchandise that we have sent you, for any reason, simply contact us within 48 hours of receipt. Once you are given approval for the return, return the merchandise in the same condition we sent it, and we will refund your purchase price, less the shipping charges. If the return is being made due to a mistake on our end, we will also refund all shipping charges associated with the transaction. However, if an item was sent to you sealed (for example, a sealed starter deck) and you opened the item, that item can not be returned. There are no exceptions to this policy.
Due to the volatile nature of the singles market, we do not accept returns on single cards. However, there are two exceptions to this policy.
1) CARD CONDITION: If a customer is not satisfied with the condition of any single cards they have received, simply contact us within 48 hours of receipt. Once you are given approval for the return, return the merchandise in the same condition we sent it, and we will exchange the item(s), when possible. This does not apply to cards of “Moderately Played” or “Heavily Played” condition as they are sold “as is” and cannot be returned.
2) WRONG ITEM RECEIVED: Although we do our best to ensure all orders are accurate, we are human and do make mistakes from time to time. If you receive an order which does not match the invoice please notify us within 48 hours of receipt and we will refund any items missing from the order you were charged for.